Returns & Exchanges

At NapaJapan, we strive to ensure your snacks arrive in perfect condition, but due to the perishable nature of food items, returns are generally restricted to damaged or incorrect shipments. Please contact us within 7 days of delivery if there is an issue with your order to initiate a resolution.

Return Process

• 1.
  Document the Issue

  Take clear photographs of the shipping box and the damaged or incorrect food items to provide as evidence for your claim.

• 2.
  Contact Customer Support

  Email our support team with your order number and the attached photos to request a return authorization or replacement.

• 3.
  Receive Authorization

  Our team will review your request and, if approved, provide instructions on whether the item needs to be returned or if a refund will be issued directly.

• 4.
  Refund or Replacement Processing

  Once approved, we will process your refund to the original payment method or ship out a replacement package at no additional cost to you.