Frequently Asked Questions
Everything you need to know about getting authentic Japanese snacks delivered to your door.
Do you ship worldwide?
Yes, NapaJapan ships to most countries across the globe. Shipping rates and delivery times vary based on your location and the shipping method selected at checkout.
Are the snacks authentic and fresh?
Absolutely. All our products are sourced directly from Japan. We regularly update our inventory to ensure that every item you receive is fresh and well within its best-before date.
How do you handle heat-sensitive items like chocolate?
During warmer months, chocolate and gummy products may melt during transit. We recommend choosing express shipping to minimize time in transit, but please note that we cannot offer refunds for heat-damaged items.
What happens if an item is out of stock?
If an item in your order becomes unavailable, we will contact you immediately. You can choose to wait for a restock, select a replacement of equal value, or receive a full refund for that specific item.
Can I track my order?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number. You can use this to monitor your package's journey from Japan to your doorstep.
What is your return policy?
Due to the perishable nature of food products, we generally do not accept returns. However, if your order arrives damaged or if there is a mistake on our part, please contact our support team within 48 hours of delivery.